Contact support
Email [email protected]. We usually reply within 24-48 hours. Include your device model, operating system version, app version, steps to reproduce, and screenshots when useful.
How does My Companion work?
Choose your companion during onboarding, then care for it by feeding it and completing available interactions. Food uses coins. Coins can be earned by watching an available rewarded ad and may also be purchased through the in-app shop when coin packs are enabled.
Frequently asked questions
Where is my progress saved?
Pet progress, coins, preferences, and selected language are saved locally on the device. The app does not provide an account sign-in or cloud sync feature, so uninstalling or clearing app data can remove local progress.
How can I get more coins?
Open the shop or the get coins dialog. You can watch a rewarded ad when one is available. Coin packs may be offered through RevenueCat and the applicable app store. Prices and availability are shown in the purchase screen.
How do I restore a coin purchase?
Open the coin shop and choose Restore Purchases. Use the same Apple or Google account used for the purchase. Restoring purchases requires the store to be reachable. A restored consumable may follow store rules and may not be credited twice after it was already consumed.
Why can I not buy a coin pack?
Coin packs are controlled by remote configuration and may be disabled for a platform or unavailable when the store cannot be reached. Check your connection, update the app, and try again later. Do not repeat a purchase if the store is still processing it.
Why is a rewarded ad unavailable?
Ad inventory depends on network connection, region, consent choices, and provider availability. Wait a moment and try again. You can continue using the app without an ad when you have enough coins.
What languages are supported?
My Companion supports Arabic, English, French, Spanish, Japanese, Korean, Turkish, Portuguese, and German. Change the language from the app settings.
Does the app need an account or permissions?
No account is required. The app uses internet access for remote content, ads, analytics, and purchases. It uses local device storage for progress and preferences. Notification permission may be requested where the platform supports companion reminders. You can manage notification permission in device settings.
Troubleshooting
Restart the app, check your internet connection for remote content, ads, and purchases, and update to the latest store version. If notifications are missing, enable them for My Companion in device settings. If a purchase is missing, use Restore Purchases and confirm the correct store account. Do not clear app data until you have accepted that local progress may be lost.
Feature requests
Send ideas to [email protected] with the subject My Companion feature request. Describe the companion behavior or improvement you would like to see.
Bug reports
Send the device model, OS version, app version, exact reproduction steps, expected result, actual result, and screenshots or a recording if possible. Do not include payment details or other sensitive information.
Privacy and legal information
Your privacy matters. See the Privacy Policy and Terms of Use. My Companion version 1.0.0 is available on Android and iOS and supports nine languages.
Copyright 2026 Mohammed Bouzar.